The Canada Technical Manager implements strategic plans to develop agronomic and horticultural programs used by TruGreen branches in Canada. This role provides oversight to Branch Management for compliance with TruGreen Standard Operating Procedures for Health, Safety, and Environment (HSE SOPs). The position also leads agronomic and other service line development and operations. Fiscal management of service products and equipment.

Hiring Requirements

Drives consistent execution of technical standards in the field through regular branch visits, in-field service rides, and hands-on coaching to Canadian operations, sales and Care teams on agronomic and horticultural elements of service delivery.

Assist Branch Management in diagnostic problem solving concerning strategic operations, training needs, customer program development, and fleet/equipment utilization. Conducts in-branch observations and ride-alongs to assess technician performance and application quality. Delivers real-time coaching to Branch Management and technicians to improve execution.

Participates in on-property program assessment for compliance and service delivery performance to provide guidance and direction needed to improve branch performance.

Aligns corporate strategies to establish regional chemical programs and financial goals with branch service programs/standards.

Verifies branch compliance with environmental, safety, and chemical use policies for reporting, planning and financial budgeting, and regulatory compliance. Identifies skill gaps and delivers targeted retraining at underperforming branches. Develops simple, field-ready training tools for frontline leaders

Assists in the development of customer communication requirements to meet the needs and ensure local, provincial, and federal regulatory compliance.

Conducts annual supplier evaluations and strategic sourcing reviews to determine vendor and product selection for service delivery programs.

Oversight of branch service product and equipment purchasing.

Monitors and assesses chemical expenditures to guide Branch Management on chemical budgeting and usage.

Provide service product and pricing expertise to commercial staff and assist in key account reviews, including tender bids.

Provides leadership and representation relative to industry trade association, government and public relations.

Partners with academia and vendors to seek innovative solutions to current and future needs.

Provide branch support that facilitates both English and French communication needs.

Extensive travel between our branch locations in Edmonton, Ontario and Quebec is required.

Competencies

Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Accountability – holding self and others accountable to meet commitments.

Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Drives Results – Consistently achieving results, even under tough circumstances.

Field Coaching & Influence – Builds capability and drives behavior change in Branch Managers and technicians

Regulatory & Compliance Leadership – Ensures adherence to provincial and federal standards across all operations

Business & Operational Acumen – Makes decisions that balance service quality, compliance, and cost efficiency

Education and Experience Requirements

Post-secondary diploma in Agronomy, Horticulture, Soil Science, or a related field required; Bachelor’s degree preferred. An equivalent combination of education and relevant agronomic experience will also be considered.

Minimum of 3–5 years of agronomic technical experience supporting branch-based service operations, including developing product-use specifications and applying agronomic expertise to support marketing, sales, and customer service functions.

Demonstrated ability to transfer technical and product knowledge through training, coaching, and field support to operational and sales teams

Have, or ability to obtain, all service specific pesticide licenses and related accreditations from the province of residence.

Valid, permanent driver’s license from province of residence. Current liability auto insurance required.

French language capability preferred.

Knowledge, Skills, and Abilities

• Deep working knowledge of agronomy, horticulture, and soil science, applied in real-world service delivery environments.

Strong understanding of Canadian federal and provincial regulations governing pesticide, fertilizer, and chemical use, including licensing, application restrictions, and compliance requirements.

Ability to interpret regulatory requirements and translate them into clear, executable expectations for branch teams.

Proven ability to teach and transfer technical knowledge to frontline employees with varying levels of experience.

Skilled at breaking down complex technical information into simple, practical guidance for technicians and Branch Management.

Experience developing and delivering hands-on training, onboarding support, and skill reinforcement in a field setting.

Training and development knowledge and skills to develop, design, and deliver technical knowledge and expertise to audiences of varying skill levels.

Strong knowledge of safe handling, storage, and application of chemicals and equipment.

Ability to identify risks and drive corrective actions to prevent incidents and ensure compliance

Experience supporting or leading incident reviews and follow-up action plans.

• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals.

• Strong verbal and written communication skills with ability to present to field teams, leadership groups, and customers. Ability to adapt communication style to different audiences, from technicians to senior leaders.

• Ability to calculate figures and amounts such as chemical concentrations, environmental risk assessments, percentages, area, and volume.

• Research and problem-solving skills to define problems, collect data, establish facts, and draw valid conclusions.

• Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook). Experience using data and reporting tools (e.g., Power BI) to identify trends and guide decisions. Comfortable working with digital tools to support training, communication, and reporting.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

Sit, stand and walk

Use hands and arms to handle, feel or reach

Speak and hear

Use close vision abilities

Occasionally required to:

Lift or move up to 25 kg

Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level - Low to moderate

Adverse Conditions - Minimal