Grow With Us at Down to Earth

At Down to Earth Gardens & Nursery, we don’t just grow plants—we grow people, too.

We’re a team of creative thinkers, plant lovers, hard workers, and outdoor enthusiasts who are passionate about bringing beautiful spaces to life. Whether we’re designing dream gardens, helping customers in the nursery, or building something from the ground up, we do it with heart, hustle, and a down-to-earth attitude (literally).

The Nursery Horticulture Support role is a customer-facing and operations-focused position supporting daily nursery functions. This role plays a key part in providing an exceptional customer experience while supporting plant health, organization, and smooth nursery operations.

***Customer Service Responsibilities

- Greet all customers warmly and professionally upon arrival

- Complete customer sales accurately at the till

- Respond to customer questions and concerns using Down to Earth customer service protocols

- Assist customers with loading plants, soil, and other products as needed

- Maintain and expand the customer database through email collection

- Monitor store phone messages three times daily and record messages clearly using a message pad

*** Nursery & Horticulture Support Responsibilities

- Use and operate tools and equipment related to nursery and horticultural practices

- Participate in morning huddles, weekly meetings, and safety meetings

- Complete opening and closing procedures according to DTE standards

- Assist with basic IT troubleshooting (POS, tablets, printers) following DTE protocols

- Receive incoming orders, tag, price, and properly place nursery stock as directed

- Follow daily task lists (located in the greenhouse), initial completed tasks in Monday.com using a tablet

- Conduct daily visual inspections of trees, shrubs, and plants and report issues to the Plant Health team

- Pot up plant material and assist with greenhouse production following DTE protocols

- Manage the plant hospital area according to established procedures

- Monitor nursery stock for weeds and assign weeding tasks as appropriate

- Assist horticulture staff during busy periods by collecting plants and trees using the gator

- Check fuel levels in the gator weekly and report status in Monday.com

*** Store Operations & Maintenance

- Ensure the till always maintains appropriate change and reserve float

- Print and manage plant tags, including operation and maintenance of tag printers

- Maintain cleanliness of the retail space throughout the day

- Clean and restock the staff washroom daily and monitor cleanliness during shifts

*** Professional Standards & Expectations

- Comply with all company policies, procedures, and health & safety regulations

- Wear appropriate PPE and follow safe work practices at all times

- Demonstrate initiative, accountability, and attention to detail

- Participate in self-directed learning to expand horticultural knowledge, customer service skills, and product familiarity

*** What We’re Looking For

- Friendly, reliable, and customer-focused individuals

- Strong organizational skills and ability to follow systems

- Interest in horticulture, plant care, and retail nursery operations

- Ability to work on your feet in a fast-paced, outdoor retail environment