CLIENT CARE MANAGER (Account Manager) - WATERDOWN, ON (HEAD OFFICE)
SUMMARY: Your role as a Client Care Manager within the company is dynamic as you will manage customer relationships and their contracts within a specific portfolio region for both the landscape and the winter season. Responsibilities will also include for selling landscape enhancements while targeting a 90% customer retention (contract renewals). As a team member of Garden Grove, you will demonstrate and promote our values to clients, employees, partners and the community at large and lead the Garden Grove C.A.R.E. brand promise of Consistency, Accessibility, Reliability and Expertise.
As a Client Care Manager, Here’s What You’ll Do:
What you will need to be successful in this role:
COMMUNICATION: We value listening attentively, processing thoughtfully and speaking deliberately.
RESPECT: We value regarding others higher than ourselves. This leads to harmony with our co-workers and conscientiousness with our customers.
TRUST: We value action that backs up talk. We know trust is earned slowly over time but can be shattered in an instant.
MOTIVATION: We value a hungry desire. Our best work is only going to happen as a result of our own initiative and enthusiasm.
TEAMWORK: We value the strength of the team. Our goals can only be achieved when each person is giving their all.
INNOVATION: We value learning. We know that past mistakes are only of value if they inform future action.
Incentives for you:
Our team is growing forward – Garden Grove is the ideal place to start or further your landscape career. Since our inception in 1990, Garden Grove Landscaping has seen steady growth and has become widely recognized as a service leader in the landscape industry. Having developed a strong reputation for excellence we continue to grow as an organization because of our focus on team building, quality and customer satisfaction.
Please apply online at GardenGrove.ca/Careers We appreciate all applicants, however only those selected for an interview will be contacted. Garden Grove Landscaping Inc. is an equal opportunity employer.