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Account Representative

Job Number: 2019-01

Permanent   |  London, Ontario   |  Posted on Jan 07, 2019 ← Back

JOB SUMMARY

 

You will represent our company and oversee our commitments to provide contractual services to our current commercial customers.  Become a trusted advisor by managing current business relationships and selling non-contractual services by promoting our offerings and brand.

 

RESPONSIBILITIES & ACCOUNTABILITIES

 

*Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties

 

Business Development

  • Maintain database of current customers for use as sales leads, based on information from direct mail/advertising, community activities, trade shows/business seminars and other sources.
  • Sells programs and services to current customers through means of in-person and email correspondence.
  • Develop sales programs and strategies with Sales Manager to meet existing customer needs.
  • Conduct follow-up of leads through in-person and email to identify customer needs.
  • Measure properties and conduct site surveys to determine price estimates.
  • Prepare quotations and prepare work orders for orders obtained.
  • Maintain current and accurate records in account files on all clients. These include pricing worksheets and on-site property surveys.
  • Maintain proper sales reports as directed by Sales Manager or Franchise Owner/Branch Manager.

 

Customer Retention

  • Ensure diplomacy concerning customer service related issue

 

EDUCATION/EXPERIENCE

 

College diploma, university degree or equivalent from a technical school.  Additionally, 2-3 years related experience in a service industry, and 2-3 years related experience in horticultural/agronomic field and/or training is an asset, but not a requirement.

 

Computer Skills:  proficient with Microsoft Office; Intermediate Excel; experience with software such as CRM system, databases and/or related business and landscape design software.

 

All certificates, licenses (including Drivers) registration: as required by Federal/Provincial legislation

 

KNOWLEDGE, SKILLS AND ABILITIES

 

  • Ability to build and maintain relationships and is motivated to meet and exceed targets
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
  • Ability to write reports and business correspondence (including proposals).
  • Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, the public and other employees in the organization.
  • Ability to solve practical problems and deal with a variety of customers service situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to calculate figures and amounts such as discounts, interest, commissions and proportions, percentages, area, circumference and volume.
  • Ability to have a flexible work schedule, particularly during the winter months, is a necessity.

 

Other Skills and Abilities:

Adaptability                                                          Analytical

Proactive and take initiative                                 Customer service

Flexible                                                                 Follow-up

Listening                                                               Persuasiveness

Planning & organizing                                          Work in a fast paced environment

Problem solving                                                                Oral and written communication

Negotiation                                                           Conflict management

Self-motivator                                                       Time management

Attention to detail                                                 Critical thinking

 

PHYSICAL DEMANDS/WORK ENVIRONMENT

 

  • Spend time sitting and using office equipment and computers
  • Faced with constant interruptions as located in a busy office
  • Spend time in intense concentration

 

SALARY & BENEFITS

 

The compensation package will include a base salary and incentives (vacation, medical benefits, commission/bonuses, etc) in the range of $65,000-$80,000.  You will also have access to a work vehicle and a DPSP & RRSP program.

 

All interested applicants should forward a resume to chrisp@clintar.com


Job summary

Company

Clintar Landscape Management London

Job Type

Permanent

Location

London, Ontario

Start Date

Mar 01, 2019


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